Last week I wrote in the Voice of San Diego about some ways MTS could improve transit by focusing on customer service. This week I had an opportunity to experience another service outage, but it was handled much differently (and better) than previous outages.
On the way into downtown on the Orange Line, it was announced over the train’s speaker system that a south bound Blue Line trolley hand broken down on the tracks somewhere between America Plaza and the City College station. Consequently, they said, the Orange line would proceed as it normally does to Santa Fe Depot, but would be rerouted to the 12th & Imperial station via the Green Line tracks for the first part of its east bound trip, thus not providing service to its typical downtown stops.
The trolley operator took the time to explain what was happening, why, and what the impact would be on riders. This is exactly the kind of communication and information that passengers appreciate. Kudos to the MTS operations team for handling this outage and clearly communicating about it to riders. I’m sure I am not the only one who was made to feel like a valued customer that morning.
Circulate San Diego has just released our new report on implementing SB 743. Read the entire report here.
In 2013, California adopted SB 743, a landmark transportation impact law that holds the promise to rethink how transportation and communities are shaped. The Complete Streets Task Force, composed of Circulate San Diego, American Planning Association (APA)-San Diego Chapter, Institute of Transportation Engineers (ITE)-San Diego Section, and others, offer this new report [PDF] for consideration.
Last night Circulate San Diego launched its #PlanDiego initiative with a rooftop party. #PlanDiego is a region-wide initiative to make planning and land use smarter, more inclusive, and fun!, During the launch party Circulate San Diego released its brand new report Smart Mobility for Smart Growth which focuses on the implementation of SB 743.
The launch was a success and attendees were treated to food, beverage, #PlanDiego land-use conversations, and of course a terrific view of downtown.
Circulate San Diego will be releasing a series of position papers, hosting panel discussions, and organizing community events to elevate the discussion of planning and land use throughout the San Diego region.
Visit the #PlanDiego page to learn more and stay tuned for future reports